Introduction

We created LIWE to enable seamless communication between condominium management and residents, empower condominium managers with advanced and easy to use condominium management tools and to encourage residents to connect with each other in a way never before possible, in order to create vibrant and connected condominium communities.

We love our condominium communities at LIWE. It is extremely important to us that you not only have a pleasant experience using, communicating and interacting using the LIWE platform, but also that you feel comfortable and safe while doing so.

The LIWE  website www.liwecommunities.com (“Website”) and LIWE  mobile application (“App”) are owned and operated by We Live Communities Pvt. Ltd. (collectively “LIWE ”, “We Live Communities”, “we”, “us”, “our”). This Policy applies to you if you browse, access or use this Website, or download, install or using the LIWE App.

This Privacy Policy supplements our Terms of Service and explains how we handle information collected and received in the course of your use of our websites, mobile application and services (collectively, the “Services”). It also governs the collection, use and disclosure of your information.

Information and personal data we collect and receive

Personal data means any data about an individual who can be identified from that data. It includes without limitation an individual’s name, identity card, passport or other identification number, telephone numbers, address and email address.

We may collect and receive information from you in the following situations:

  1. When you register for an account with us (“Account”).

4.      If you contact us, for example, with a query or to report a problem.

Your interactions with others

Our Services offer features which allow users to connect and communicate with each other. Please use common sense and exercise good judgement when sharing information in these groups or with others. We generally do not monitor or remove the information which you share and such information may remain available on our Services after your Account has been deactivated, terminated or is otherwise closed. You are responsible for the information you choose to share with other users.

How we use the information we collect

We may use the information and personal data collected and received from you for the following purposes:

Who we share your information with

We may share information about you in the following ways:

We respect your privacy and we will not sell your personal information to any third party. We may disclose data and aggregate statistics about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe our Services, deliver targeted advertisements or for other lawful purposes, but these data and statistics will not include information which can be used to identify you.

Transfer of information

By using our Services, you authorize us to use your information in Sri Lanka and other countries where LIWE operates for the purposes mentioned above. We will ensure that your information is transferred in accordance with this Privacy Policy and protected in accordance with applicable laws on personal data protection in Sri Lanka or any other country where LIWE operates in​

7. Protecting your information

The security of your information is important to us. We have security measures in place to protect against the loss, misuse and alteration of information under our control.  We also follow generally accepted industry standards to protect the information transmitted to us over the Internet, both during transmission and once we receive it. Sensitive information (such as credit card numbers) are encrypted using most modern technology available

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. 

You undertake to treat your username, password and order details confidentially and not make it available to unauthorized third parties. 

We cannot assume any liability for misuse of your LIWE username, password or order details, except as stated in the Terms of Use.

LIWE will retain your information for as long as your account is active or as needed to provide you services. If you no longer want LIWE to use your information to provide you services, you may close your account. 

LIWE will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

It is important that you protect against unauthorized access of your Account and information by choosing your password carefully, and keeping your password and Account secure (e.g. by signing out after using our Services).

Accessing and updating your information

You may access and update your information within our Services through the “Settings” page of your Account and/or with the assistance of the condominium management.

Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.

In certain circumstances, you may need to provide to us personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to LIWE , to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Policy.

If you wish to:             

(a) apply for a copy of the information we hold about you; or

(b) withdraw consent you previously provided to us to use, collect or disclose the information we hold about you,

please contact our office at the contact details set out in Section 12 below.

Please allow us a reasonable period of time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so.

Where you have requested for a copy of the information we hold about you, we may charge a reasonable administrative fee to cover the costs of responding to your request. If we decide to do so, we will provide you with a written estimate of such fee beforehand.

Tracking technologies

We use tracking technologies on our Services. These enable us to understand how you use our Services which, in turn, helps us to provide and improve our Services. However, the tracking technologies do not access, receive or collect information which can be used to identify you. 

We have listed below some examples of the tracking technologies used on our Services:

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. If we believe that the changes are material, we will notify you of the changes by posting a notice on our Services or by email. You are responsible for  reviewing the changes which we make this Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.

Third party sites and resources

Our Services may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties.

Disclaimer

No reliance on information

LIWE makes no representations or warranties in relation to the Confidential Information, including the completeness of any information provided.

The User must rely solely upon its own analysis and assessment of the Confidential Information and must satisfy itself as to the accuracy and completeness of the Confidential Information.

Disclaimer of liability

To the maximum extent permitted by law, the LIWE disclaims all liability for any loss or damage suffered by any person using, disclosing, relying or acting on any information disclosed by the Provider or any of its Representatives.

Contact us

If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact us by sending an email to info@liwe communities.com

Your indication at the subject header would assist us in attending to your email speedily by passing it on to the relevant staff in our organisation.